Collection agency must be licensed from 2024

Written by Kees Post

28 October 2023

 UPDATE October 2023: the licensing requirement for debt collection agencies has been moved from 1 January 2024 to 1 March 2024

Collection agencies have so far had to no licence, this will change from March 2024.

Collection agencies should from March 2024 have a licence before they are allowed to operate. Licensed collection agencies are included in a national register of debt collectors.

The Quality of Collection Services Act will be the basis for the licensing of collection agencies. This concerns the out-of-court phase or known as the amicable collection process. This phase sometimes involves the use of rogue collection agencies with all its consequences.


What are the main changes with a licence for Collection Agencies?

  1. From March 2024 every collection agency must be licensed.
  2. Licensed collection agencies will be added to a register.
  3. Collection agencies also need to know what their laws and duties are and abide by them.
  4. Using easy language and being transparent in the costs of debt collection work.
  5. Compliance will be monitored by a monitoring and enforcement system
Collection specialist Kees Post

Collection specialist, Founder of Breyta

When does a collection agency a licence needed

 From 1 March 2024 the "quality of debt collection services" law will in all likelihood come into force.

From then on, a collection agency needs one licence to carry out their work.

For Breyta, this licence will be no problem at all, due to our years of experience in the debt collection industry, we know how important personal service is.

Collection Services Quality Act

The unique purpose of this bill is to increase the quality of the private out-of-court debt collection services by private collection agencies, bailiffs and collection lawyers.

The proposal is prompted by problems in practice at some debt collection agencies. These may be unjustified claims or excessive collection fees. Aggressive and threatening language is also often used by rogue debt collection agencies.

Always engage a collection agency which works according to the standards and values of normal people and, of course, the law. We at Breyta stand for personal service and transparent costs.

The bill "Debt Collection Services Quality Act" consists of the following points:

    • Require debt collection agencies to register in a special debt collection register.
    • Allows lower regulations to set quality requirements for amicable debt collection services.
    • Establishes a system of monitoring and enforcement.
    • Includes measures against the sale of debt and measures against the merit model in buying up term receivables.


Free debt collection advice?

Want to call us first before starting an amicable debt collection process? No problem!

  Connected in 1 minute with a collection professional

 Sparring together about the collection case

✅ Answer all your questions about our working method

 Free advice On the best debt collection approach

✅ On weekdays from 08:00 - 20:00 hour

 Free for entrepreneurs

Free debt collection advice?

Feel free to call us if you are struggling with outstanding invoices 033-7858470.

Then we will discuss the best approach together.

  Connected in 1 minute with a collection professional

 Sparring together about the collection case

✅ Answer all your questions about our working method

 Free advice On the best debt collection approach

✅ On weekdays from 08:00 - 20:00 hour

 Free for entrepreneurs

Frequently asked questions licence collection agencies


When does a debt collection agency need a licence?

From 1 March 2024 a debt collection agency operating in the Netherlands needs a licence


Who does the collection services licence apply to?

The Collection Services Act applies to collection agencies and for buyers of debts


Where can I find the Debt Collection Services Quality Act?

You can find the law on quality collection services on the website of the second chamber

Read more about debt collection cases

Factuur niet betaald? 6 tips om betaald te krijgen

Invoice not paid? 6 tips to get paid

Do you have outstanding invoices that are not being paid? It is frustrating when a customer does not pay the invoice. The payment deadline has passed, you have delivered good work, but the payment remains outstanding. For businesses, and especially for self-employed people, it quickly becomes a...

Dagvaarding opstellen? alles wat je moet weten!

Drafting summons? everything you need to know!

A subpoena may seem complicated and overwhelming, but don't worry, we are here to help! In this article, we dive into the world of subpoenas together, discover exactly what they entail, what costs are involved, and how to...

Griffierecht hoger beroep 2024

Court fee appeal 2024

Do you disagree with a court ruling and want to appeal the ruling. Then you have to pay court fees to the court. We have listed these court fees for you, so that you can weigh up whether going to appeal...

× Chat with Breyta