Invoice not paid? 6 tips to get paid

Written by Kees Post

2 December 2023

Do you have outstanding invoices that are not being paid? It is frustrating when a customer does not pay the invoice. The payment deadline has passed, you have delivered good work, but the payment fails to materialise. For businesses, and especially for self-employed people, it quickly becomes a problem when an invoice is not paid.

Discover our 6 valuable tips to ensure you receive payments on time.

Breyta's 6 tips for getting payments for unpaid invoices are:


  1. Communicate clearly about payment terms.
  2. Send in time payment reminders.
  3. Offer different payment methods.
  4. Engage a collection agency.
  5. Establish a clear debtor management policy.
  6. Ensure good customer relations.
Collection specialist Kees Post

Collection specialist, Founder of Breyta

Getting invoices paid is not automatic

To ensure that invoices are paid on time, it is important to timely payment reminders manage and establish a clear debt management policy.

This shows that you take payment seriously and prevents late payments. In the following sections, we will share six valuable tips to ensure your invoices are paid on time, including sending payment reminders and establishing a clear debtor management policy.

We can completely unburden you, with proper debtor management.

Tip 1: Communicate payment terms clearly

One of the most important steps to ensure that outstanding invoices are paid on time is by clearly communicating the payment deadline.

It is important to state this deadline clearly on the invoice and make it easy for customers to understand. This will let them know exactly when payment is expected and avoid any misunderstandings or delays.

The payment deadline is the period in which the customer has to pay the invoice. This can range from 14 to 30 days or longer, depending on what you have agreed. Make sure the payment period is realistic and in line with the customer's expectations.

By clearly stating the payment term on the invoice, the customer knows when payment is expected. This prevents ambiguity and ensures that the invoice is paid on time.

Tip 2: Send timely payment reminders

When customers fail to pay on time, it can sending payment reminders Help to remind them of their outstanding invoices. To apply this policy efficiently, we recommend drafting a clear policy in advance.

Make sure your policy clearly states when you send payment reminders and how often you do so. By informing customers of these rules, they know what to expect and you avoid unnecessary discussions or disagreements.

The payment reminder should be clearly and kindly worded. Remember to include the invoice date, invoice number, due date, outstanding amount and payment instructions. If this is a second or third payment reminder, you can also refer to the previous payment reminders sent.

TIP: Also include a payment due date in the payment reminder, so customers know that if no payment is made after this date, further steps will be taken.

Remember that sending payment reminders is not only important to outstanding invoices collect but also for maintaining a professional relationship with your customers. It enables them to pay on time and can prevent any misunderstandings or dissatisfaction over any billing errors.


Questions about invoice collection?

Ask our debt collection professional Kees Post

Email or call 033 - 785 8470

Ask for advice


Tip 3: Offer different payment methods

It is important to make it as easy as possible for customers to pay their bills. By different payment methods offer, you increase the chances of them actually paying.

There are several ways to pay an invoice, including bank transfer, iDEAL, credit card, and PayPal. Make sure you offer all options and communicate this clearly on your invoices. This way, customers can choose the method that suits them best.

Overview of payment methods: pros and cons

Payment method Advantages Cons
Bank transfer reliable, no extra costs slower payment, manual processing
iDEAL fast, easy and safe Unknown abroad
Credit card quick and easy payment, worldwide acceptance high transaction costs
PayPal safe and reliable, fast payments transaction costs

By offering several payment methods, you make it easy for customers to pay their bills and increase the likelihood of timely payment.

This can be especially important if you are dealing with customers who do not pay, as is the case with self-employed workers, for example.

Tip 4: Make use of a debt collection agency for businesses and ZZP

If collecting invoices remains a challenge, it is wise to hire a collection agency. At Breyta, we specialise in invoice collection for businesses and self-employed people.

We understand that collecting invoices can be time-consuming and sometimes difficult. That is why we offer our expertise to support you in collecting your invoices.

Our approach focuses on maintaining the relationship between you and your customers, while ensuring that payments are received on time.

We always start by sending a friendly but clear reminder to the customer. If payment is still not made, we proceed to send reminders and call the customer if necessary.

No cure , No pay

At Breyta debt collection agency, we work on no-cure-no-pay basis. This means we will only charge if we succeed in collecting payment.

Moreover, we do not charge collection costs to the customer, as by law these costs are the debtor's responsibility.

If it is necessary to start legal proceedings, we can also provide legal support.

We have a network of lawyers who specialise in collecting outstanding invoices. Thanks to our expertise, we can help you minimise the costs and risks of legal proceedings.

If you need help collecting invoices, contact us without obligation. We will be happy to help.

Tip 5: Establish a clear debtor management policy

A good accounts receivable management policy is essential for collecting invoices on time. It is important to have clear procedures for following up non-paying customers.

By taking a structured approach, you prevent payment delays and ensure efficient financial administration.

What is good debtor management?

To have a clear debtor management policy, you can apply the following procedures:

    • Send clear payment terms along with the invoice

    • Send timely payment reminders

    • Contact us by phone when a payment is outstanding

    • Make clear arrangements for payment when necessary

    • Send a final reminder before taking further steps

By applying these procedures consistently, you ensure that customers know where they stand and what to expect when invoices are not paid on time. This prevents ambiguity and reduces the risk of unpaid invoices.

Financial administration

A good accounts receivable management policy is also important for efficient financial administration. By collecting invoices on time, you ensure a healthy cash flow. This makes it possible to make investments and grow your business. By having structured financial records, you can monitor the financial health of your business and make timely adjustments where necessary.

In addition, a good accounts receivable management policy prevents you from spending unnecessary time and money on collecting invoices or legal proceedings. This saves costs and allows you to focus on growing your business.


Questions about invoice collection?

Ask our debt collection professional Kees Post

Email or call 033 - 785 8470

Ask for advice


Tip 6: Ensure good customer relations

A good relationship with your customers can help prevent payment problems. We recommend regular communication with your customers and excellent customer service. Make sure you are always available for questions or problems, and take the time to listen to their feedback.

By building a strong relationship with your customers, you increase the chances of them paying on time. It is important to remember that your customers are also business owners, and they may sometimes face financial challenges or other problems. By showing understanding and working together to find solutions, you can strengthen your relationship with your customer and avoid potential payment problems.

Why good customer relations are important for collecting outstanding invoices

If a customer does not pay, it can be tempting to move quickly to send payment reminders and even hire a collection agency.

But before taking these steps, it is important to consider what might be going on. Perhaps the client is having problems with their own cash flow, or there is a misunderstanding about the invoice.

By building a good relationship with your customer, you can avoid unnecessary escalation and resolve payment problems more effectively. By communicating openly and transparently, you can work together to find a solution that works for both parties. This can result in better cash flow for your business and a satisfied customer who may come back to you in the future.

Getting your invoice paid as a sole trader

As a self-employed person without staff (ZZP), not getting invoices paid can have a big impact on your financial stability.

We at Breyta understand this unique challenge and are happy to help. It is essential to be proactive in your invoicing process. Make sure your invoices are sent clearly, accurately and on time. Don't be afraid to contact your customer regularly for a payment update. This is how you keep communication going.

If payment is not made, a friendly but immediate payment reminder do wonders.

For situations where this does not work, we at Breyta are ready to support you with professional debt collection services, always striving to maintain a good relationship between you and your customer. Your success as a self-employed person is our priority.

Sparring about your debt collection case?

Feel free to call us at 033-785 8470. 

Then we will discuss the best approach together.

  Connected in 1 minute with a collection professional

 Free advice On the best debt collection approach

✅ On weekdays from 08:00 - 20:00 hour

  Special for entrepreneurs

Frequently asked questions about getting invoices paid


How can I ensure invoices are paid on time?

There are several tips you can follow to ensure that invoices are paid on time. One of the most important steps is clearly communicating the payment term. It is also important to send timely payment reminders, offer different payment methods and, if necessary, use a collection agency.


What should I do if a customer does not pay?

If a customer does not pay, it is important to first communicate clearly about the outstanding invoice and set a payment deadline. If payment is still not forthcoming, you can consider using a collection agency. Breyta collection agency specialises in collecting outstanding invoices for SMEs and self-employed people.


How can I improve my receivables management policy?

To improve your debtor management policy, it is important to have clear procedures for following up non-paying customers. Make sure you apply these policies consistently and have a clear payment reminder policy. Having a good credit management policy will help you avoid late payments. We can help you with this

Customer experience with debt collection agency Breyta

Michael Netten
Michael Netten
25. April, 2024.
Professionele aanpak en netjes verzorgd. Aanrader als je iets te incasseren hebt :-)
Rob Quené
Rob Quené
25. April, 2024.
Op een prima manier geholpen! Men denkt mee in oplossingen die voor zowel de klant als het bedrijf het prettigst zijn en het resultaat is zoals gewenst. Uitstekende service!
Dani Dunsbergen
Dani Dunsbergen
8. Maart, 2024.
Ahmet Demirel
Ahmet Demirel
5. Maart, 2024.
We hadden een klant die niet wilde betalen. We hebben Breyta benaderd. Kees was heel duidelijk in zijn communicatie. We werden op de hoogte gehouden tijdens de gehele procedure. De klant heeft uiteindelijk betaald. We zijn superblij met dit bedrijf en zullen het zeker aanraden!
Geert Menting
Geert Menting
4. Maart, 2024.
Ik werd geconfronteerd met een verstekveroodeling, aangezien ik de dagvaarding niet had ontvangen. Hierdoor was ik genoodzaakt in verzet te gaan. In deze situatie heb ik contact opgenomen met Breyta, waar ik snel, deskundig en op een persoonlijke wijze werd bijgestaan door Kees. Na een analyse van de zaak kwam Kees met een helder plan van aanpak. Dit plan hebben we vervolgens samen succesvol uitgevoerd. Naast de kundigheid heb ik de persoonlijke aanpak en snelheid van communicatie als zeer prettig ervaren.
Jan-Willem Logtmeijer
Jan-Willem Logtmeijer
8. Februari, 2024.
Ellie Borgers
Ellie Borgers
9. Januari, 2024.
Alles is keurig geregeld.
Stan SB Woodshop
Stan SB Woodshop
4. Januari, 2024.
Ik wist niet dat het zo makkelijk, duidelijk, vriendelijk en bovendien snel geregeld kon worden. Als ik dit eerder had geweten had het mij een hoop tijd en moeite in het verleden kunnen schelen. Mocht het weer nodig zijn dan maak ik zeker weer gebruik van de diensten van Breyta!
Joëll J
Joëll J
23. November, 2023.
Super fijne ervaring met Breyta en Kees Post Na verschillende slechte recensies van andere partijen te hebben gelezen bij Breyta uitgekomen, die wel veel positieve recensies had. Ik begrijp nu waarom. Na het eerste contact advies gekregen om een pre-incassobrief te sturen. Nadat dit op niks was uitgelopen werd ik netjes gebeld met de vraag of ik het incassotraject wilde starten. Nadat ik hier bevestigend op geantwoord had werd het incassotraject gestart. Tijdens het incassotraject ben ik telkens netjes op de hoogte gehouden door Kees. Als ik laat in de avond belde was er altijd een medewerker aanwezig om mij te woord te staan en een terugbelverzoek achter te laten bij Kees. De volgende dag werd ik dan netjes gebeld door Kees. Uiteindelijk kwam er weinig tot geen (re)actie vanuit mijn debiteur. Toen we op het punt stonden om een gerechtelijke procedure te starten kregen we bericht dat mijn debiteur faillissement gaat aanvragen. Helaas. Ondanks deze domper wil ik Kees en zijn team toch enorm bedanken voor het meedenken en de fijne service tijdens het traject.
Sandra van Heel
Sandra van Heel
22. November, 2023.
Super tevreden over Breyta! Ik zal het iedereen aanraden als je op zoek bent naar een incassobureau die absoluut zijn afspraken nakomt. Ze reageren snel en ze doen er alles aan om je te helpen en houden je goed op de hoogte van de vorderingen.

Read more about debt collection cases

Dagvaarding opstellen? alles wat je moet weten!

Drafting summons? everything you need to know!

A subpoena may seem complicated and overwhelming, but don't worry, we are here to help! In this article, we dive into the world of subpoenas together, discover exactly what they entail, what costs are involved, and how to...

Griffierecht hoger beroep 2024

Court fee appeal 2024

Do you disagree with a court ruling and want to appeal the ruling. Then you have to pay court fees to the court. We have listed these court fees for you, so that you can weigh up whether going to appeal...

× Chat with Breyta